- It is inevitable that your city or county jail will arrest a person who is deaf or hard of hearing. It’s not a matter of if – but when. 

- When this happens and you do not have a video relay terminal – a deaf video phone – your city or county jail will be in violation of that prisoner’s civil rights and will expose your facility to a potentially costly lawsuit.

- In 2015, a New York City woman, who is deaf, said NYPD officers wrongfully arrested her and ignored her pleas for an American Sign Language interpreter. The woman settled her lawsuit against the city for $750,000 – a sum her attorneys said was the largest ever deaf discrimination settlement for a single person. Officers ignored police guidelines for how to deal with the deaf, and in doing so violated the Americans with Disabilities Act.

- Secure video relay is easy and convenient for city and county jails to implement. Turnkey is available to buy and install or cloud-based services also are available